Consequently, the complaint was deemed unjustified and was rejected. The player from Brazil faced issues with the casino after attempting large withdrawals. Despite contacting support and submitting the requested verification documents, withdrawals were delayed and eventually withheld, leading to the loss of 75,000 reais.
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Player’s withdrawal request repeatedly denied.
- As a result, the complaint was currently rejected due to lack of communication.
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- The casino responded, citing fraudulent activities as the reason for the account block, referencing their terms and conditions.
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- The player from India has deposited money into casino account but the funds seem to be lost.
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The player from South Korea created an account with 1win casino in July 2024 and requested a withdrawal on December 31, 2024. The Complaints Team acknowledged the delay and transferred the case to a colleague for further assistance. However, due to the player having played out the funds in question, the complaint was ultimately rejected as the verification and withdrawal process could not be completed.
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Player’s account is blocked with no clear violation.
However, the player was unable to provide the requested document, leading to a deadlock. The casino insisted on the necessity of the document for identity verification. As the player failed to comply with the requests from both the casino and the Complaints Team, his complaint was eventually rejected.
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The player from Brazil has been accused of opening multiple accounts. The player stated that there were 4 accounts belonging to the player and the 3 people they lived with. However, it came to light that all withdrawals made by the players were to the same wallet, and all deposits made to each account had come from a fifth person’s payment method. Due to evidence of this supplied by the casino, the complaint was rejected. The player from Colombia had requested a withdrawal seven days prior to submitting this complaint. The casino has informed that the withdrawal had been stuck with the payment provider.
The player’s unable to withdraw his balance.
The player had confirmed receipt of the funds, and the case had been marked as resolved by the Complaints Team. The player from India faced delays in withdrawing funds despite having completed the verification process a month prior. The casino asked for additional verification and did not respond for 8 days.
Player’s funds are missing after failed withdrawal.
As a solution, we suggested them to provide the casino with alternative documents, but they refused to do so. The complaint was finally rejected due to unwillingness of the player to comply with the terms of the casino. The player from Nigeria was trying to withdraw his winnings from his 1win account. Although he submitted his documents for verification, he has still not been able to access his account or claim his funds. Both linked accounts shared the same payment method, which basically makes the KYC/verification impossible. The casino acted in accordance with its terms and conditions, and we accept its decision.
Player’s account and funds have been blocked.
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Player’s withdrawal is delayed and account locked.
The Complaints Team had extended the inquiry period to allow the player more time 1win to respond to questions regarding KYC verification. However, as the player did not provide the necessary information or respond to communications, the complaint was ultimately rejected. The player from India reported that his account had been closed permanently without permission, despite having available funds of 40,040 INR and not violating any rules.
Player’s withdrawals are delayed and unresolved.
After reportedly passing the KYC verification, no further communication has been received from the casino, and approximately 5600 USDT is missing from the account. The issue is sport betting related, therefore, we have rejected the complaint. The player from Argentina having a blocked account with a pending $70,000 withdrawal is being accused of arbitrage and other suspicious activities by the casino. The player denies the allegations and claims to have won the money fairly and is demanding the payout. The casino has provided us with evidence of multiple accounts, therefore, we have rejected the complaint.
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The player from Egypt reported that their account on the 1win website had been closed for no reason, preventing them from withdrawing their winnings of over 2,999,999 Egyptian pounds. The Complaints Team concluded that the player had attempted to mislead the investigation by impersonating another individual, which violated policies. Consequently, the complaint was closed, and the player’s account was permanently banned. A player from Russia had been waiting for 36 days without any response from 1win regarding the verification of their account. Despite winning a large sum in the live casino, the player felt ignored as their messages went unanswered.
Player cannot withdraw funds due to email access issue.
- The casino representative explained it by the rejection of a payment system and recommended to reduce the amount.
- We advised the player to contact his payment provider for further investigation as the casino’s hands were tied.
- We reviewed the case and received evidence from the casino substantiating the accusations of opening multiple accounts.
- After the recommended timeframe passed without a response from her, we were unable to investigate further and had to reject the complaint.
Casino has provided us with evidence containing clear signs of fraudulent activity, therefore we have rejected the complaint. The player stopped responding to our questions and comments, so we rejected the complaint. Despite providing KYC details as requested, he has not received a positive response. The casino provided us with the evidence that the player had two registered accounts, so we rejected the complaint. The player from Maldives had won $200 and decided to withdraw the winnings.
The casino had stated that the account was blocked due to fraudulent activities as per their terms and conditions. After reviewing the evidence provided by the casino, we found multiple accounts linked to the player’s account. As a result, we were unable to further assist the player due to the violation of the casino’s terms and conditions.
The player struggles to withdraw.
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Player’s withdrawal request is delayed due to conditions.
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The player from Brazil would like to close their casino account. The player from Brazil is experiencing difficulties withdrawing his winnings due to ongoing verification. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. The player from India has been waiting for a withdrawal for less than two weeks. The player from Brazil has been blocked after requesting a withdrawal.
We had requested further information, including a screenshot of her withdrawal history and relevant communication with the casino, but she did not respond. Therefore, we were unable to investigate further and had to reject the complaint. The player from Argentina had been unable to withdraw winnings since November 11th due to an unverified account. The casino had promised to complete the verification process within days, but that time had passed and the player still couldn’t make withdrawals.
The player confirmed that his withdrawal was processed and the money received therefore we closed the complaint as resolved. After several withdrawals, he had been asked for KYC documents, which he had provided. However, his account was unexpectedly blocked afterward and he had not received his funds.
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Player believes that their withdrawal has been delayed.
We had extended the complaint period to allow for the bank’s investigation, however, the player did not respond within the given time frame. The player from Argentina had been unable to make a successful deposit for nearly a month and had received no satisfactory resolution or refund despite numerous inquiries. Payments and dates were mismatched, which caused confusion and frustration in resolving the matter. After an extended period of back-and-forth communication with the casino, the player finally received a refund on March 31st. The player expressed dissatisfaction with the casino’s customer service and the time it took to resolve the issue. The player from India, who was a VIP client and an affiliate member of the casino, had their account blocked under the 10.3 p clause of general conditions since 22nd March 2024.
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Each content supplier brings a unique style and expertise, ensuring players have a memorable gaming session. The player from Spain had his account blocked without further explanation. The casino responded and stated that the block was due to the player having multiple accounts. The casino was asked to supply evidence to support this but then became unresponsive so the complaint was closed as ‘unresolved’. The player later contacted us to say that they had received their payment and that the case had been resolved.
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